In a major move to accelerate its digital transformation journey, Japan-based insurance giant Dai-ichi Life Holdings has entered into a multi-year strategic agreement with Capgemini to establish a Global Capability Center (GCC) in India.
The partnership is designed to bolster Dai-ichi Life Group’s in-house digital capabilities by tapping into India’s deep talent pool and Capgemini’s global expertise in IT and business transformation. The new center will act as a digital and innovation hub, driving operational efficiency and technology-led growth across Dai-ichi Life’s international markets.
Initially covering key regions such as Japan, the United States, and Australia, the GCC will focus on advanced software development, infrastructure modernization, artificial intelligence (AI), data analytics, and cybersecurity. The model is built with scalability in mind, allowing for future expansion into additional markets based on evolving needs and opportunities. 
Tetsuya Kikuta, President and CEO of Dai-ichi Life Holdings, emphasized the strategic importance of the initiative. “This partnership with Capgemini supports our long-term ambition to build differentiated, internal capabilities through the establishment of our Global Capability Center. By adopting a Build-Operate-Transfer model, we are not only accelerating our digital transformation but also laying the foundation for in-house expertise in critical areas such as AI, data, and cybersecurity,” he said.
The GCC initiative reflects Dai-ichi Life’s commitment to becoming more digitally agile and self-reliant in the face of rapidly changing market dynamics. It also highlights a growing trend in the insurance sector, where companies are turning to technology to deliver more personalized, secure, and efficient customer experiences.
Capgemini, known for its strong delivery footprint in Japan and Asia Pacific, will play a pivotal role in operationalizing the center and co-developing digital solutions that align with Dai-ichi Life’s business goals.
“This collaboration with Dai-ichi Life Group, a distinguished leader in the insurance sector, comes at a crucial time for the industry,” said Aiman Ezzat, CEO of Capgemini. “Customer service today is deeply intertwined with digital capabilities. By combining Dai-ichi Life’s domain expertise with Capgemini’s technology transformation strengths, we aim to not only enhance customer experience but also set new standards in operational excellence.”
The announcement signals Dai-ichi Life Group’s growing focus on global innovation and digital maturity as it looks to stay ahead in a highly competitive and tech-driven insurance landscape.
